by Cat Strawson | Oct 22, 2026 | articles
Management systems are often associated with procedures, records, audits and evidence, but some of their greatest value comes from the questions they encourage organisations to ask. That is particularly relevant when standards change, but it also applies much more...
by Cat Strawson | Sep 8, 2026 | Resources
QSA Director & Lead Quality Consultant Charlotte Mahoney recently joined Matthew McSharry on the Inside the Chain podcast to talk about ISO 9001, quality culture, supplier management, auditing and the growing role of AI in quality. Quality management should do far...
by Charlotte Mahoney | Jun 2, 2026 | Insights
A deceptively simple technique that has shaped quality management for decades — and still belongs in every professional’s toolkit. Topic: The 5 Whys technique developed by Sakichi ToyodaThemes: Quality & Continuous Improvement | Root Cause Analysis|...
by Charlotte Mahoney | May 26, 2026 | articles
Quality consultancy is often misunderstood as something that delivers documentation or prepares organisations for audits. In reality, the most effective support is far more practical and embedded. This article explores what good quality consultants actually do in...
