by Cat Strawson | Sep 8, 2026 | Resources
QSA Director & Lead Quality Consultant Charlotte Mahoney recently joined Matthew McSharry on the Inside the Chain podcast to talk about ISO 9001, quality culture, supplier management, auditing and the growing role of AI in quality. Quality management should do far...
by Cat Strawson | Jun 17, 2026 | articles
The publication of ISO/IEC 17020:2026 has prompted many inspection bodies and technical organisations to begin reviewing the revised requirements and planning their transition activities. Naturally, much of the initial focus has been on understanding what has changed....
by Cat Strawson | Jun 1, 2026 | Uncategorized
Many quality systems rely more heavily on individuals than organisations realise. Over time, knowledge, decisions and processes can become concentrated around a small number of people, creating hidden operational risk. This article explores why key-person dependency...
by Cat Strawson | May 12, 2026 | Uncategorized
Understanding where your organisation currently stands is often the first challenge when preparing for certification, accreditation or transition planning. For many SMEs and technical organisations, the difficulty is not knowing whether existing systems are already...
by Cat Strawson | May 11, 2026 | Insights
Larger quality providers can offer structure and scale, but for many SMEs in regulated environments, that approach doesn’t always translate into practical, usable systems. This article explores why embedded, experience-led support often delivers more value where...
