by Cat Strawson | Jun 17, 2026 | articles
The publication of ISO/IEC 17020:2026 has prompted many inspection bodies and technical organisations to begin reviewing the revised requirements and planning their transition activities. Naturally, much of the initial focus has been on understanding what has changed....
by Charlotte Mahoney | May 26, 2026 | articles
Quality consultancy is often misunderstood as something that delivers documentation or prepares organisations for audits. In reality, the most effective support is far more practical and embedded. This article explores what good quality consultants actually do in...
by Cat Strawson | Apr 21, 2026 | articles
Businesses move through different stages in how their quality systems are built, used and maintained. In this article, we explore how support needs to adapt at each stage, and why a one-size-fits-all approach to quality rarely delivers long-term value. Quality...
by Charlotte Mahoney | Mar 20, 2026 | articles
Quality Management Systems rarely fail suddenly. More often, they gradually drift as businesses grow, roles change and processes evolve. In this article, we explore why system drift is common, the signs that a system may no longer reflect how an organisation operates,...
by Cat Strawson | Feb 27, 2026 | articles
Many Quality Management Systems (QMS) struggle not because of poor intent, but because of how they are designed, implemented or maintained. In this article, we explore common structural reasons quality systems fail over time — and how organisations can avoid them....
