Charlotte Mahoney
Accreditation & Quality Management Consultant
About Charlotte
“I’m Charlotte Mahoney, founder and Director of QSA Ltd, and I specialise in helping organisations build practical, compliant, and high-performing management systems that genuinely support the way their business operates.
For more than a decade, I’ve worked with organisations across a range of technical and industrial sectors, guiding them through certification, accreditation, and quality improvement projects. My focus is particularly on UKAS accreditation and ISO standards, helping organisations navigate what can often feel like a complex process with clarity and confidence.
My philosophy is simple: Quality systems should work for the people using them. They should support the business, not burden it. That’s why every system I help develop is designed around the organisation itself, ensuring it is both compliant and practical to use day-to-day.”
Areas of Expertise
Charlotte supports organisations working towards certification and accreditation across a number of key standards, including:
- ISO/IEC 17020 – Inspection Bodies
- ISO/IEC 17024 – Personnel Certification
- ISO/IEC 17025 – Testing and Calibration Laboratories
- ISO 9001 – Quality Management Systems
- ISO 14001 – Environmental Management Systems
- ISO 45001 – Occupational Health & Safety
- Maritime Labour Convention (MLC 2006) compliance
Charlotte’s work typically includes:
- UKAS accreditation consultancy
- Quality management system development and implementation
- Internal audits and gap analysis
- Management system integration
- Practical implementation training
- Bespoke training and coaching
- Independent third-party auditing
Charlotte is also an IRCA Certified QMS Lead Auditor and has undertaken specialist training in UKAS accreditation standards including ISO/IEC 17020, ISO/IEC 17024 and ISO/IEC 17025.
Charlotte’s Approach
“Over the years I’ve seen that the most successful management systems are those that are built with people, not imposed on them.
When I work with clients, I aim to understand how their organisation operates in practice and build systems that integrate naturally into their day-to-day activities. My role is often not just as a consultant, but also as a mentor, problem-solver and trusted partner throughout the accreditation or certification journey.
I’m extremely proud to have supported many organisations in achieving certification and accreditation, and I maintain a 100% success rate in helping clients complete these projects.”
Charlotte’s Background
Before establishing her consultancy practice, Charlotte spent almost a decade working for an international leader in the manufacture and supply of specialised medical and industrial equipment. across Europe, the Middle East and Africa.
During this time she was responsible for supporting compliance within the industrial service business, carrying out service audits across European subsidiaries and third-party partners, and working closely with regional management on operational development and performance analysis.
This experience gave her a strong understanding of how management systems interact with real business operations – something that continues to shape the way she approaches consultancy work today.
Working with Charlotte
Through QSA Ltd, Charlotte supports organisations across the UK and internationally with:
- Achieving certification or accreditation
- Strengthening and simplifying management systems
- Preparing for certification and UKAS assessments
- Improving operational performance through effective quality systems.
“My goal is always the same – to help organisations create robust, compliant systems that are simple to manage and genuinely support their business objectives.”
Let’s Talk
“If you’re considering certification, accreditation, or simply want to strengthen your management system, I’d be delighted to discuss how I can support you.”